Privacy Policy

Triumph Needle Company Ltd (“Triumph Needle”, “we”, “us”) respects your privacy. This policy explains how we collect, use and look after personal information when you use triumphneedle.com or contact us.

Who we are

Triumph Needle Company Ltd, Unit 23 Craftsman’s Way, The Warren, East Goscote, Leicester, LE7 3SL. Company number 01349975. Email: sales@triumphneedle.com. Phone: 0116 269 4177.

Information we collect

We may collect:

Details you send via our contact or enquiry forms (for example name, email, phone number, and your message).
Emails and phone calls you make to us about sales, service, showroom visits or support.
Basic technical data such as IP address and browser type, through standard server or analytics logs if enabled.
Cookies or similar technologies needed for the site to work (and any analytics cookies, if we use them).

We do not operate online accounts or take card payments on this website.

How we use your information

To respond to enquiries and provide sales, service and support.
To arrange showroom visits, demos, quotations and machine deliveries.
To improve our website and communications.
Where you have asked us to, to send relevant product or service updates.

Sharing

We only share personal information with trusted providers who help us run the business (for example email or form hosting), and only as needed to provide that service. We do not sell your data. We may disclose information if required by law.

Retention

We keep enquiry and correspondence records for as long as needed to deal with your request and for normal business record-keeping, then delete or anonymise them when no longer required.

Your rights

Under UK GDPR you may ask for access to, correction of, or deletion of your personal data, and you may object to certain processing or ask us to restrict it. To exercise these rights, contact us using the details above. You can also complain to the Information Commissioner’s Office (ICO).

Security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss or misuse.

Changes

We may update this policy from time to time. The latest version will always be on this page.

Contact

Questions about this policy? Use our contact page or email sales@triumphneedle.com.